Privacy policy.
Privacy Policy
Effective Date: May 19, 2026
Last Updated: May 19, 2026
Hikaru Services / HS Debt Support ("Hikaru Services," "HS Debt Support," "HSDS," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information through hikaruservices.com, our website forms, calls, text messages, emails, customer-support interactions, and related services.
We provide information and support related to consumer debt-support services. This Privacy Policy does not create a contract for services and should be read together with any separate agreements, disclosures, authorizations, or terms provided to clients or prospective clients.
1. Information We Collect
We may collect the following categories of personal information:
Contact information, such as your name, phone number, email address, mailing address, state of residence, and preferred contact method.
Inquiry and intake information, such as information you choose to provide about your financial situation, unsecured debt, creditors, accounts, hardship, income range, goals, or service needs.
Communication information, such as messages, call records, call recordings where permitted and disclosed, emails, text messages, appointment details, support requests, opt-in records, opt-out requests, consent status, and communication preferences.
Website and device information, such as IP address, browser type, device type, pages viewed, referring URLs, approximate location, dates and times of visits, and cookie or analytics information.
Information from service providers and business partners, such as lead-source details, form-submission data, consent records, verification records, CRM records, call records, or compliance records.
Information needed for compliance, security, fraud prevention, recordkeeping, and legal purposes.
We collect information directly from you, automatically when you use our website, and from service providers or partners that help us operate our website, communications, CRM, customer support, compliance, and services.
2. How We Use Personal Information
We may use personal information to:
Respond to your requests and communicate with you.
Schedule, confirm, and manage appointments.
Provide customer support and account-related assistance.
Review your inquiry and help determine whether our services may be relevant to your request.
Provide client education, service updates, document reminders, and status updates.
Send service-related calls, emails, or text messages where permitted and, where consent is required, after consent has been provided.
Maintain consent, opt-out, do-not-call, suppression, complaint, and communication records.
Operate, maintain, secure, and improve our website, forms, systems, CRM, and services.
Monitor quality, train staff, troubleshoot issues, and prevent misuse.
Comply with legal, regulatory, carrier, platform, and contractual obligations.
Protect the rights, safety, and property of Hikaru Services / HS Debt Support, consumers, clients, and others.
3. Text Messaging and SMS Consent
HSDS may send text messages only where permitted and, where required, after you opt in or otherwise request SMS communication. Text messages may include appointment scheduling, appointment reminders, document or status reminders, billing or account inquiries, and customer support follow-up.
Message frequency varies based on your appointment, account, or support request. Message and data rates may apply. Reply STOP to opt out of SMS messages. Reply HELP for help. You may also contact us at 1-888-752-0107 or support@hsdebtsupport.com.
Consent to receive text messages is not a condition of purchase. We do not use our SMS program for cold texting or unsolicited promotional debt-relief marketing.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data, SMS consent records, SMS consent status, and phone numbers collected for SMS communication purposes will not be shared, sold, rented, released, or disclosed to third parties or affiliates for their own marketing or lead-generation purposes. We may share SMS-related information with service providers that help us provide messaging services, including messaging platforms, phone companies, compliance vendors, CRM providers, and technical service providers, only as needed to deliver, support, document, or protect the messaging service.
4. How We Disclose Personal Information
We may disclose personal information to:
Service providers that help us operate our website, forms, CRM, communications, customer support, analytics, compliance, data security, hosting, payment processing, or business operations.
Communication and platform providers, including phone, text-messaging, email, CRM, call-recording, dialer, and compliance vendors.
Professional advisors, such as attorneys, accountants, compliance consultants, auditors, and insurers.
Business partners or providers involved in responding to your request or providing services you request, where appropriate and permitted by law.
Government authorities, regulators, courts, law enforcement, carriers, or other parties when required or permitted by law, subpoena, legal process, contractual obligation, carrier requirement, or compliance investigation.
Another entity in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
Other parties with your consent or at your direction.
We do not sell or rent your personal information. We do not share SMS opt-in data or SMS consent status with third parties or affiliates for their own marketing or lead-generation purposes.
5. Cookies, Analytics, and Website Technologies
We may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand how visitors use the website, improve forms and pages, troubleshoot technical issues, and protect the website from misuse.
You can usually adjust your browser settings to refuse or remove cookies. Some website features may not work properly if cookies are disabled. Depending on your state and the tools used on our website, certain analytics or advertising-related disclosures may be treated as a sale, sharing, or targeted advertising under applicable privacy laws. Any such website-related disclosure does not include SMS opt-in data or SMS consent status.
6. Your Choices and Communication Preferences
You may update your communication preferences by contacting us.
SMS/Text Messages: Reply STOP to opt out of SMS messages. Reply HELP for help. We also honor other clear requests to stop receiving text messages where required by law.
Email: You may use any unsubscribe link provided in a non-transactional email or contact us to update your email preferences.
Calls: You may ask us not to call you. We maintain internal suppression and do-not-call records as required by law and business policy.
Cookies: You may control cookies through your browser settings and, where available, through website preference tools.
Even if you opt out of certain communications, we may still send or make service-related, transactional, legal, safety, compliance, or account-related communications where permitted by law.
7. State Privacy Rights
Depending on your state of residence and our legal obligations, you may have rights to request access to personal information, deletion of personal information, correction of inaccurate personal information, a copy of certain personal information, or information about how personal information is collected, used, and disclosed. You may also have the right to opt out of certain sales, sharing, targeted advertising, or profiling where applicable.
To submit a privacy request, contact us using the contact information below. We may need to verify your identity before processing a request. We will not discriminate against you for exercising privacy rights that apply to you.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, respond to requests, maintain business records, document consent and opt-out requests, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our rights and operations.
Retention periods may vary based on the type of information, the reason it was collected, applicable legal or contractual requirements, and our compliance or recordkeeping needs.
9. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, system, or storage method is completely secure. We cannot guarantee absolute security, but we work to protect personal information from unauthorized access, loss, misuse, or alteration.
10. Children
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to address the issue.
11. Third-Party Links and Services
Our website may include links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites or services. Review the privacy policies of those third parties before providing information to them.
12. United States Use
Hikaru Services / HS Debt Support operates in the United States. If you access our website or provide information from outside the United States, you understand that your information may be processed in the United States, where privacy laws may differ from those in your location.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we update it, we will revise the "Last Updated" date above. The updated Privacy Policy will be posted on this page and will apply as described in the updated version.
14. Contact Us
If you have questions about this Privacy Policy, want to update your communication preferences, or want to submit a privacy request, contact us:
Hikaru Services / HS Debt Support
Phone: 1-888-752-0107
Email: support@hsdebtsupport.com
Website: https://www.hikaruservices.com/contact-us